{"id":1131,"date":"2026-07-03T11:19:28","date_gmt":"2026-07-03T11:19:28","guid":{"rendered":"https:\/\/ktech4.k-tech-services.com\/vstar803\/?page_id=1131"},"modified":"2026-07-03T11:19:28","modified_gmt":"2026-07-03T11:19:28","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/ktech4.k-tech-services.com\/vstar803\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"<h1>CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2<\/h1>\n<h2>1. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3<\/h2>\n<p class=\"isSelectedEnd\">Kh\u00e1ch h\u00e0ng vui l\u00f2ng ki\u1ec3m tra k\u1ef9 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m ngay khi nh\u1eadn h\u00e0ng. <strong>C\u00f4ng ty C\u1ed5 ph\u1ea7n Qu\u1ed1c t\u1ebf V-Star<\/strong> h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n<ul data-spread=\"false\">\n<li>S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, m\u1eabu m\u00e3 ho\u1eb7c quy c\u00e1ch theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/li>\n<li>S\u1ea3n ph\u1ea9m giao thi\u1ebfu s\u1ed1 l\u01b0\u1ee3ng so v\u1edbi \u0111\u01a1n h\u00e0ng \u0111\u00e3 x\u00e1c nh\u1eadn.<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng, b\u1ec3 v\u1ee1, m\u00f3p m\u00e9o ho\u1eb7c r\u00e1ch bao b\u00ec do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n.<\/li>\n<li>S\u1ea3n ph\u1ea9m c\u00f3 l\u1ed7i k\u1ef9 thu\u1eadt ho\u1eb7c l\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<li>S\u1ea3n ph\u1ea9m c\u00f3 d\u1ea5u hi\u1ec7u kh\u00f4ng ph\u1ea3i h\u00e0ng ch\u00ednh h\u00e3ng ho\u1eb7c kh\u00f4ng \u0111\u00fang ngu\u1ed3n g\u1ed1c nh\u01b0 th\u00f4ng tin \u0111\u00e3 c\u00f4ng b\u1ed1.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>L\u01b0u \u00fd:<\/strong> N\u1ebfu ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m c\u00f3 v\u1ea5n \u0111\u1ec1 khi nh\u1eadn h\u00e0ng, kh\u00e1ch h\u00e0ng vui l\u00f2ng gi\u1eef nguy\u00ean hi\u1ec7n tr\u1ea1ng s\u1ea3n ph\u1ea9m, ch\u1ee5p \u1ea3nh ho\u1eb7c quay video l\u00e0m b\u1eb1ng ch\u1ee9ng v\u00e0 li\u00ean h\u1ec7 ngay v\u1edbi <strong>C\u00f4ng ty C\u1ed5 ph\u1ea7n Qu\u1ed1c t\u1ebf V-Star<\/strong> qua Hotline ho\u1eb7c c\u00e1c k\u00eanh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi.<\/p>\n<h2>2. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3<\/h2>\n<p class=\"isSelectedEnd\">C\u00f4ng ty kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n<ul data-spread=\"false\">\n<li>Qu\u00e1 th\u1eddi h\u1ea1n \u0111\u1ed5i tr\u1ea3 theo quy \u0111\u1ecbnh c\u1ee7a C\u00f4ng ty.<\/li>\n<li>S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng, b\u1ecb h\u01b0 h\u1ecfng do l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c s\u1eed d\u1ee5ng kh\u00f4ng \u0111\u00fang h\u01b0\u1edbng d\u1eabn.<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb tr\u1ea7y x\u01b0\u1edbc, bi\u1ebfn d\u1ea1ng, ng\u1ea5m n\u01b0\u1edbc, d\u00ednh h\u00f3a ch\u1ea5t, ch\u00e1y n\u1ed5 ho\u1eb7c h\u01b0 h\u1ecfng do t\u00e1c \u0111\u1ed9ng b\u00ean ngo\u00e0i.<\/li>\n<li>Bao b\u00ec, tem ni\u00eam phong, tem b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3), nh\u00e3n s\u1ea3n ph\u1ea9m b\u1ecb r\u00e1ch, m\u1ea5t ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u b\u1ecb can thi\u1ec7p.<\/li>\n<li>Kh\u00e1ch h\u00e0ng kh\u00f4ng cung c\u1ea5p \u0111\u01b0\u1ee3c h\u00f3a \u0111\u01a1n, phi\u1ebfu giao h\u00e0ng ho\u1eb7c c\u00e1c ch\u1ee9ng t\u1eeb mua h\u00e0ng li\u00ean quan.<\/li>\n<\/ul>\n<h2>3. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3<\/h2>\n<p class=\"isSelectedEnd\">S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 khi \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n<ul data-spread=\"false\">\n<li>S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n, \u0111\u1ea7y \u0111\u1ee7 ph\u1ee5 ki\u1ec7n, bao b\u00ec v\u00e0 t\u00e0i li\u1ec7u \u0111i k\u00e8m (n\u1ebfu c\u00f3).<\/li>\n<li>\u0110\u01b0\u1ee3c g\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 trong th\u1eddi h\u1ea1n <strong>07 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng (ho\u1eb7c theo ch\u00ednh s\u00e1ch c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng s\u1ea3n ph\u1ea9m).<\/li>\n<li>C\u00f3 h\u00f3a \u0111\u01a1n mua h\u00e0ng, phi\u1ebfu giao h\u00e0ng ho\u1eb7c c\u00e1c ch\u1ee9ng t\u1eeb ch\u1ee9ng minh vi\u1ec7c mua h\u00e0ng t\u1ea1i <strong>C\u00f4ng ty C\u1ed5 ph\u1ea7n Qu\u1ed1c t\u1ebf V-Star<\/strong>.<\/li>\n<li>S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c ki\u1ec3m tra v\u00e0 x\u00e1c nh\u1eadn \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 b\u1edfi b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt ho\u1eb7c b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a C\u00f4ng ty.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>C\u00f4ng ty C\u1ed5 ph\u1ea7n Qu\u1ed1c t\u1ebf V-Star<\/strong> c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 n\u1ebfu s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n n\u00eau tr\u00ean.<\/p>\n<h2>4. Ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd<\/h2>\n<ul data-spread=\"false\">\n<li>\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, <strong>C\u00f4ng ty C\u1ed5 ph\u1ea7n Qu\u1ed1c t\u1ebf V-Star<\/strong> s\u1ebd th\u1ef1c hi\u1ec7n \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c \u00e1p d\u1ee5ng ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p v\u00e0 ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n ph\u00e1t sinh.<\/li>\n<li>Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c, C\u00f4ng ty s\u1ebd xem x\u00e9t h\u1ed7 tr\u1ee3 t\u00f9y theo t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m v\u00e0 ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh. C\u00e1c chi ph\u00ed ph\u00e1t sinh (n\u1ebfu c\u00f3) s\u1ebd \u0111\u01b0\u1ee3c hai b\u00ean th\u1ed1ng nh\u1ea5t tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n.<\/li>\n<li>Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n, C\u00f4ng ty s\u1ebd h\u01b0\u1edbng d\u1eabn quy tr\u00ecnh ti\u1ebfp nh\u1eadn h\u00e0ng h\u00f3a, ki\u1ec3m tra s\u1ea3n ph\u1ea9m v\u00e0 th\u1ef1c hi\u1ec7n ho\u00e0n ti\u1ec1n theo ph\u01b0\u01a1ng th\u1ee9c \u0111\u00e3 th\u1ecfa thu\u1eadn sau khi ho\u00e0n t\u1ea5t vi\u1ec7c x\u00e1c minh.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 1. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 Kh\u00e1ch h\u00e0ng vui l\u00f2ng ki\u1ec3m tra k\u1ef9 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m ngay khi nh\u1eadn h\u00e0ng. C\u00f4ng ty C\u1ed5 ph\u1ea7n Qu\u1ed1c t\u1ebf V-Star h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau: S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, m\u1eabu m\u00e3 ho\u1eb7c quy c\u00e1ch theo \u0111\u01a1n&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1131","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/pages\/1131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/comments?post=1131"}],"version-history":[{"count":1,"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/pages\/1131\/revisions"}],"predecessor-version":[{"id":1132,"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/pages\/1131\/revisions\/1132"}],"wp:attachment":[{"href":"https:\/\/ktech4.k-tech-services.com\/vstar803\/wp-json\/wp\/v2\/media?parent=1131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}